Privacy Policy

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Privacy Policy

In view of the importance of protecting personal information in the advanced information-communication society, Tokyo Tatemono Investment Advisors Co., Ltd. complies with laws and regulations concerning protection of personal information and other relevant acts, and is committed to protecting personal information based on the following policy.

Furthermore, with regard to the protection of the individuals numbers and specific personal information as provided in the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure, please also refer to our Basic Policy on the Appropriate Handling of Specific Personal Information.

Policy

  1. Formulate and continuously improve rules, etc. for handling personal informationWe remind executives and employees of the importance of privacy protection, formulating rules, etc. (including this policy, rules for handling personal information, and other rules and manuals) to handle personal information appropriately, and continuously improve their content.
  2. Handle personal information appropriately following the rules, etc.Following the rules for handling personal information and other rules and manuals, we establish a management system with consideration for the service and scale of each department, obtain, use, and provide personal information appropriately as well as properly respond to requests from the information subject (principal) such as disclosure or correction of personal information.
  3. Ensure accuracy and safety of personal informationWe make efforts to keep personal information accurate and up to date to ensure the accuracy and safety of personal information, and take appropriate safety control measures in systematic, personnel, and technical ways to prevent leakage, loss of, or damage to personal information.

Purpose of Use of Personal Information

The purpose of use of personal information provided to us is as follows:

  1. Analysis of customer trends as well as research and analysis for product development concerned with our business (*1)
  2. Determination of stakeholders concerned with our business (*1) and various notice associated with business promotion (*2)
  3. Operating activities (*2) concerned with our business (*1)
  4. Identification and credit check such as when receiving an application and making a contract concerned with our business (*1)
  5. Various notices such as those associated with implementation of an application and contract (*2) concerned with our business (*1)
  6. Notice of surveys such as customer satisfaction (*2) concerned with our business (*1)
  7. PR (provision of company information (*2) and notice of events and questionnaires (*2))
  8. Determination of our shareholders and, various notices as the issuing company to shareholders (*2)
  9. Visitor check and record of details of support to visitors
  10. Activities to recruit workers (executives, employees, temporary employees, dispatched employees) for our business (screening and provision of employment opportunities (*2))
  11. Promotion of our business (*1), and, disclosure and provision of personal information to third parties to the extent necessary to achieve the purpose of use 1 to 10

Disclosure and Provision of Personal Information to Third Parties

Necessary items such as address, name, real estate information, and response content in personal information provided to us may be provided to third parties in following cases via personal delivery, mail, telephone, the Internet, e-mail, advertising media, etc. If we receive a request from the principal, we will suspend disclosure and provision. However, we may not be able to respond to the request depending on the content.

  1. If we have the consent of the principal
  2. On the basis of law
  3. If necessary for protection of human life, limb, or property, while difficult to obtain the consent of the principal regarding the disclosure and provision of personal information
  4. If necessary for improvement of public health or promotion of healthy development of children, while difficult to obtain the consent of the principal
  5. If it is necessary to cooperate with national organizations, local governments, or persons entrusted by them in carrying out affairs stipulated by law, and obtaining the consent from the principal about the disclosure and provision of personal information could hinder carrying out of the affairs
  6. Disclosure and provision of personal information to third parties to the extent necessary for the promotion of our business (*1) and to achieve the purpose of use
    Examples of third parties to which personal information is disclosed and provided
    • National organizations, local governments, or persons entrusted by them
    • Contractor of a business when we commission business to the extent necessary to achieve the purpose of use
    • Client of business when we are commissioned to the extent of our business (*1)
    • Applicant and prospect of a contract that occurs from the promotion of our business (*1)
    • When we advertise in newspapers, magazines, on the Internet, etc. to promote our business (*1), companies and organizations that publish the advertisement
    • J. S., etc. who handle registration, etc. arising from the promotion of our business (*1)
    • Financial institutions, etc. who handle loans, etc. arising from the promotion of our business (*1)
    • Realty companies engaged in real estate brokerage and designated Real Estate Information Network (network designated by the minister of land, infrastructure and transportation based on Building Lots and Buildings Transaction Business Act)

*When real estate brokerage, etc., is requested, we may provide information such as requested real estate information to a realty company or designated Real Estate Information Network to look for the other party of a contract. Also, we may provide real estate information, etc. obtained from other realty companies or designated Real Estate Information Networks to a person who seeks a real estate deal or other realty companies.

For more information about designated Real Estate Information Networks, see the homepage of REAL ESTATE INFORMATION NETWORK FOR EAST JAPAN.

*1
(*1) Our business includes services related to (1) purchase, sale, exchange, leasing of real estate properties, as well as mediating or functioning as an agent, (2) purchase and sale of real estate trust beneficial rights, as well as mediating or functioning as an agent, (3) possession, maintenance, management, and disposal of real estate or real estate trust beneficial rights, (4) arrangement, investment advisory services, investment management, consulting services for funds investing in real estate and real estate trust beneficial rights etc., (5) real estate securitization, investment in sub-divided real estate, real estate investment advisory services, and exchange of financial products.

*2
Operating activities/various notice/information are provided by such as visit, postcard/direct mail, phone, and e-mail.

Contact Information Concerning Personal Information

Please contact the following department for questions about personal information provided to us, including requests for the disclosure, correction, or suspension, of such information.

[Contact Information]
Tokyo Tatemono Investment Advisors Co., Ltd.
Corporate Planning Department (officer for personal information)
Tel.: +81-03-3548-3351
E-mail: kikakukanri@tt-ia.com

[Request for Disclosure, etc.]
  1. Request for disclosure, etc.
    The department described in the Contact Information above will accept the request for disclosure, etc. Upon receiving the request, the request form will be sent to the requester by mail, so the requester will be required to provide his or her name, address, and contact information.
  2. The documents to be provided under the procedures for disclosure, etc.
    The Company will send the “Request Form for Disclosure, Etc. of Personal Data Held” by mail. The requester is required to fill in the form and send it back to the Company with the document for identity verification enclosed.
    For details, refer to the instructions stated on the request form.
  3. Request by an agent
    (1) Privately appointed agent
    (2) Statutory agent
    In the case of a request by an agent described above, in addition to “2. The Documents to Be Provided Under the Procedures for Disclosure, Etc.,” above, the document to confirm the authority/capacity to represent the requester and the document for identity verification of the agent should be enclosed. For details, refer to the instructions stated on the request form.
  4. Fees
    No fees will be charged, other than the postage to return the request form, for which the requester will be responsible.
  5. Method of answer
    An answer to the request will be provided in writing at the address stated on the request form.
  6. Purpose of use of personal information obtained upon request for disclosure, etc.
    The personal information obtained upon request for disclosure, etc. will be handled only to the extent necessary at the time of the request for disclosure, etc.

TTIA is the member of the following authorized personal information protection organizations. Both of these organizations accept the submission of queries and complaints regarding the handling by their member firms of personal information.


  1. ・Japan Investment Advisers Association, Complaints & Consultation Section
      (officer for personal information)
     Phone: +81-3-3663-0505
     Hours: Mon. – Fri. (exc. National Holidays) 9:00 – 5:00 p.m.

  2. ・The Investment Trusts Association, Investor Consultation Section
     Phone: +81-3-5614-8440
     Hours: Mon. – Fri. (exc. National Holidays) 9:00 – 11:30 a.m. & 12:30 – 5:00 p.m.

Basic Policy on the Appropriate Handling of Specific Personal Information, etc.

  1. Name of business operator
    Tokyo Tatemono Investment Advisors Co., Ltd.
  2. Compliance with related laws, regulations, guidelines, etc.
    With regard to the handling of individuals numbers and specific personal information (“Specific Personal Information, etc.”), we comply with law and regulations including the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure, the Guidelines for Proper Handling of Specific Personal Information (for private entities) and the Guidelines for Proper Handling of Specific Personal Information in Financial Business (Supplement), as well as the Act on the Protection of Personal Information, the Guidelines on Personal Information Protection in the Financial Industry, and Practical Guidance on Safety Management Measures for the Guidelines on Personal Information Protection in the Financial Industry.
  3. Items related to safety management measures
    To properly manage Specific Personal Information, etc., including the prevention of the leakage, loss of, or damage thereof, we have separately instituted and complied with Regulations for the Handling of Specific Personal Information, etc.
  4. Continuous improvement
    We make efforts to continuously improve the handling of Specific Personal Information, etc.
  5. Helpline for Questions and Complaint Handling
    Please send any questions or complaints you may have about our handling of Specific Personal Information, etc. to the following.

    Helpline:  Corporate Planning Department, Tokyo Tatemono Investment Advisors Co., Ltd.
                                Tel.: 03-3548-3351
                                Email: kikakukanri@tt-ia.com

Purpose of Use of Specific Personal Information, etc.

The purpose of use of the Specific Personal Information, etc. we obtain is the following administrative work

  1. Issuing employment insurance notifications
  2. Issuing health insurance and employee pension plan notifications
  3. Making claims under the Industrial Accident Compensation Insurance Act
  4. Creating tax withholding exemption certificates for employment income and retirement income
  5. Issuing national pensions notifications for class 3 insured persons
  6. Creating payment records for salary, fees, etc.
  7. Creating payment records for dividends, surplus, and interest on guaranty capital
  8. Creating payment records for rent, etc. for real estate
  9. Creating payment records for consideration for the purchase of real estate, etc.
  10. Administrative work incidental to items 1 through 9 above.
    (*The administrative work in items 1 and 2 includes that related to application, benefits and subsidies.)